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Complaints Policy

We are committed to offering the very best in the way of service but in the event you have a complaint we will aim to resolve as quickly as possible. In the unlikely event that you wish to make a complaint, please put this in writing and e-mail to complaints@rocketcaptial.nz

Alternatively, you can post it to the following address:

Rocket Capital
64 Custom House Street
Gisborne
4010

Telephone: 0800 Freephone

We will acknowledge receipt of the complaint within 3 working days and we hope to provide a final response within 4 weeks. We will write to you again within 4 weeks if we are unable to provide a final response within that time period. In any event we will respond to your complaint in full within 8 weeks.

If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to :

Financial Services Complaints Ltd
PO Box 5967
Wellington
6145
www.fscl.org.nz